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Terms & Conditions For Sunbird Rental with Grenadine Property Services Ltd
Definitions:
Guests: Tenants applying to rent a property
Owner: The property owners
Manager: The property House Manager
Responsibilities
The Owner's role is to facilitate the booking and assist the Guests in understanding the property facilities and specification along with day-to-day island living and to assist with additional services available to enhance the Guests' stay.
The Owner also works to organise the arrival details and to instruct the house staff and manager so that the property is correctly prepared for the Guest's group. The Manager is responsible for the day to day running and maintenance of the property.
In the event of any issue with the property, the Owner works closely with the house staff to achieve as swift and helpful a result as possible for the Guest.
Booking Confirmation Process
Bookings are confirmed when the non refundable deposit is paid and confirmation has been sent by email to the Guest by the Owner.
Once the Owner has also received this Payment and Damages Form the Booking is fully secured.
Full payment must be made 8 weeks prior to arrival. Failure to do so will forfeit the booking.
On approval, the property owner agrees to hold the dates for you and in return you agree the payments will be provided at each stage and understand that they are non-refundable.
PAYMENT STAGES
Deposit Payment
Non-refundable 25 percent deposit is required to secure the booking, except for peak season when 100 percent is payable at time of booking.
If booking is within 2 months of the Guests' arrival, the full rental fee is due to secure the rental.
Balance Payment
The balance is due 2 months prior to the Guest's arrival. Once paid in full, the booking is non-refundable. All payments received for additional services are, at that stage, non-refundable.
Payment Methods
Rates are based on a payment by Wire Transfer of funds.
Bank Charges
Bank fees deducted by the Guest's bank are not covered by the Owner. Charges incurred for dishonoured cheques etc. will be passed onto the Guest.
Tips
Tips are at the discretion of the Guest for staff services and are always appreciated.
A 5% gratuity is payable upon departure.
Departure Tax
A charge of 100EC is payable, per person or departure. This payment must be made in cash.
Amendments
At your request ,the Owner can sometimes make date adjustments for you. Alterations are subject to an administration charge which is currently 50 USD.
Cancellation
The deposit and all extras are non-refundable. Once the Owner has sent confirmation of the Guest's booking, the balance is due two months prior to arrival.
Should you need to cancel your booking, let the Owner know as soon as possible. It may be possible to transfer the booking to a following year. The balance is due, although if given enough notice, and if the Owner is able to rebook the property, the Owner may be able to refund part or all of the Guest's balance.
Arrival & Departure Times
Check in time is 1600 hours and departure time is 1100. We will attempt to accommodate special arrival and departures subject to availability
Island Health
Clients should always check that they are comfortable with health care provided in the island locations that they travel to and understand that ongoing background risks, including Dengue, Chickungunya and mosquitoes, are all part of tropical living, You should have medical insurance and the Owner cannot be held responsible for inadequate cover.
The Tenancy
The Tenancy confers upon the Guests the right to occupy for a holiday the property specified, 6 people in the main residence and 6 people in the Apartments. 12 people in total if both the main residence and Apartments are booked together. The Guests agree: (a) To pay for any losses or damage to the property however caused (reasonable wear and tear excepted). (b) To take good care of the property and leave it in a clean and tidy condition at the end of the tenancy. (c) To permit the Owner, the Manager and maintenance team reasonable access to the property. (d) Not to part with possession of the property or share it except with members of the party as shown on the booking form. In no circumstances may the number of people exceed the stipulated description. (e) Not to cause an annoyance or become a nuisance to occupants of adjoining premises. (f) Not to use the property for any commercial purposes. In the event of breach of these terms and conditions, the Guests may be required to leave the property during the period of the booking without compensation. (g) Where additional facilities such as a telephone or broadband are provided, the Guests agree not to make unreasonable use of these facilities. Guests agree that where use is deemed as unreasonable by the Owner or the Manager, this will be invoiced to them on departure as per “Damage to Property” above.
There is to be NO GLASS outside the house in the pool or patio area. The cost to empty, clean and refill the pool due to glass contamination is USD 10,000 and will be charged.
Specification of Group Size
The number of persons to stay at the property is specified on the emailed summary which acts as a “Booking Form”. It is the Guest's responsibility to ensure this is recorded correctly at point of booking as this is the number of persons who will be enabled to stay at the property.
The Age of each person under 25 years old should be clearly identified to the Owner to be added to the Booking. It is the Guest's responsibility to provide this information to the Owner.
Unless expressly agreed in advance by the Owner, no group bookings (four or more adult party members) are accepted where all party members are under 25 years of age. Please simply let us know if your group is all below 25 Years old. The Owners and their Representative reserve the right to refuse access to the property without compensation where no agreement has been given in advance.
The Guests' right to occupy the property may be forfeited without compensation, or an additional charged levied, if: (a) More people or guests than specified on the Booking Form and/or the number the Property holds, attempt to take up occupation; (b) Overnight guests are entertained without the Owner's express permission; (c) Any activity is undertaken which is illegal or may cause unreasonable damage, noise or disturbance.
Maid Service & Linen
The maid will be onsite during the day throughout the course of your stay.
Bed Linen is included and beds will be made up on arrival.
Regular maid service is included at the properties.
Towels are included in the properties.
Beach towels are included in the properties.
Laundry services are included
Pets
Pets are not allowed
Outside disturbances
The owners cannot be held responsible for environmental disturbances such as building, renovating, loud music and animal noise.
Fuel & Water
All gas and electricity costs are included in the booking fee unless otherwise stated.
The water supply is independent via rainwater catchment and storage system - not connected to mains water supply. The water should be treated as precious, and the Owner trusts you will use the water sensibly.
The properties will be provided with adequate water. Contact the Owner if you believe you may have emptied the house water tank and a refill will be arranged as promptly as possible.
If the guests have wasted the water by negligence - tap or shower left running - replacement cost would be the responsibility of the Guest.
Smoking
Smoking is forbidden anywhere in the house or the apartments
Please do also remember that it is illegal to smoke cannabis.
Parking
Any vehicle and contents are parked entirely at your risk. The driveway is very steep and this is usual in the Caribbean.
Condition of Property / Inventory
Before you arrive, the property will have been cleaned and checked. Any damage or failing found should be reported within 24 hours of arrival to the Owner. The property will otherwise be deemed to be satisfactory for the Guest. Losses, damage or any cleaning necessary over and above normal servicing, will be invoiced to you on or as soon after departure as possible. By accepting our terms and conditions you authorise us to deduct payment for these from your credit card or debit card.
Brochure Descriptions
The Owners reserve the right to amend prices quoted in the brochure, due to errors or omissions or upon update from the Owner, along with any changes in fuel or tax rates.
Photographs of the interiors of properties are representative only and interiors may vary.
The Owner takes no responsibility for noise or nuisance resulting from third party activity over which they have no control.
The Owner cannot take responsibility for any negative reaction of the Guests to natural items such as temperature, weather and native insects including mosquitoes. The Guest is responsible for ensuring the property and tropical location are suitable for their group's needs prior to booking.
Character Properties
The properties have been constructed in a Caribbean style, enabling breeze and ventilation . They obviously can be subject to windblown particles, salt air, and rain entering as well as spiders, insects etc. No guarantee can be offered against such eventualities nor any liability accepted.
Damage to Property
The Guest is liable for the full cost of any damage caused to or within the property during the letting. It is rare that we have had any damages at the property and to date no charges were made to any client for damages. By accepting these terms and conditions you agree to damages to be charged to your Credit or Debit Card up to the value of Agreed in this document. The Guest acknowledges that this does not limit their liability for damages in excess of this amount. The cost of any damage will be invoiced to the Guest on or as soon after discovery and as close to departure as possible by the Owner - once the Owner or their Representative have informed them of the damage.
Liability
The Owners do not accept liability for any act, neglect or default on the part of the Owners, or any other person not within their employ, nor for any accident, damage, loss, injury, expense or inconvenience whether to person or property, which the Guests or anyone connected with the letting may incur.
The Owner reserves the right to provide alternative accommodation/s or cancel owing to unforeseen circumstances beyond our control. If for any reason beyond the Owner's control the property is not available on the date booked (owing to fire or Hurricane damage for example) or the Owners deem the property as unsuitable for holiday letting, all rent and charges paid in advance by the Guest will be refunded in full by the Owner, but the Guests shall have no further claim against the Owner.
Disclaimer
All properties are used at your own risk. Special care must be taken by Guests at properties where there is a swimming pool, balcony, steps, smooth tiled floor area or elevated terrace which are used at your own risk. Parents should ensure that their children are supervised in such areas at all times.
Safety & Security
The personal safety of the Guests and their possessions is their own responsibility.
Safes are provided in each property.
The islands offer an idyllic pace of life - but crime does still occur so please be vigilant and careful so as not to encourage it. Please keep valuables out of sight and secure to remove temptation. The Owners are not responsible for any theft or impact of crime which the Guests might experience on the island. The guests traveling must be personally capable and in the event of a negative experience to accept the owner is not responsible should they wish to vacate the property due to a break-in or similar. Please remember that all villas and vehicles should be locked and secure when unattended and at night. By removing the opportunity for crime you assist in reducing it.
Governing Law & Jurisdiction
The contract is deemed to have been made at Sunbird Bequia, St Vincent & The Grenadines.
The validity, construction and performance of this Agreement shall be governed by Vincentian Law. The Guests submit to the exclusive jurisdiction of the Saint Vincent courts.
Communication
If there is any aspect of Sunbird which you find unsatisfactory ,this must be communicated to the Owner as soon as you are able. This is to ensure the Owner has sufficient time is to investigate and/or take the necessary remedial action. Compensation can only be offered where the Guests have given the Owner or their Representatives the opportunity to rectify matters during the holiday by informing them promptly.
Please keep in contact with us with any questions -
UK: +44 791 709 4752
Email: enquiries@bequiaisland.co.uk